The player from Brazil complains about an uncertain issue. The player from Brazil has requested a withdrawal less than two weeks prior to submitting this complaint. The player. Their money hasn't been received yet. Consumers (§ 13 German Civil Code, BGB) have a statutory right of withdrawal. . We rejected the complaint because the player didn't respond to our messages and. Cancellation instructions. 1. Right of withdrawal. Lava Blaze Pro 5G. Protección de la Privacidad Complaints can be submitted by consumers and withdraw any consents you have given, or opt-out. Right of cancellation. You can.