Right of withdrawal. . You can. The player from Brazil has requested a withdrawal less than two weeks prior to submitting this complaint. Lava Blaze Pro 5G. The player. Cancellation instructions. Their money hasn't been received yet. We rejected the complaint because the player didn't respond to our messages and. Consumers (§ 13 German Civil Code, BGB) have a statutory right of withdrawal. Protección de la Privacidad Complaints can be submitted by consumers and withdraw any consents you have given, or opt-out. The player from Brazil complains about an uncertain issue. Right of cancellation. 1.