After several email I got offer but from my perspective their offer is unfair and incorrect: Dear Player, unfortunately, we can't reinstate your balance. Royal Vegas locked my account after I won and said that I violated terms. player breached casino terms by creating a duplicate account with wrong credentials. It shows that she played out all of her. The player from Austria is complaining that the slots aren't working properly and she cannot withdraw her balance. . I asked them many times what the problema was and they never answer. From player: he stated that only thing what was changed is his address.